Who is LifeFone?

LifeFone has been in the personal emergency response business since 1976 and has done a good job keeping up with the medical alert industry's latest technology. LifeFone is headquartered in White Plains, NY and all of its representatives are based in the U.S. LifeFone has industry recognition by the National Council on Aging and National Institute of Senior Citizens. LifeFone claims to be recommended by most healthcare providers such as hospitals, in-home caregivers, geriatric care, and social workers. 

LifeFone owns and operates its primary medical alert monitoring center but backup centers are not company-owned. They do offer 24/7 customer care so they can offer emergency care agents when you need them. LifeFone also provides caregiving tools such as apps, daily check-in calls, medication reminders, and location services. LifeFone boasts that their products help your aging loved one with their independence and safety, ensuring that they can age in place while giving you peace of mind. 


  • User-friendly devices: For lifesaving products like medical alert devices, ease of use isn’t a luxury — it’s a necessity. When I tested the LifeFone system, I found the devices quite simple to use. They were free of any extraneous buttons or features, and all I needed to do to get help was press a button — something even tech-averse seniors can easily manage.
  • Affordable devices: LifeFone is one of the more affordable medical alerts. Peace of mind may be priceless, but some medical alert companies charge outrageous monthly fees approaching $100. LifeFone, however, costs $25 to $40 per month.
  • Discounted fall detection: Whereas most medical alert providers charge $10 per month for fall detection, LifeFone only charges $5 per month.
  • 30-day trial: LifeFone makes it easy for you to feel comfortable with your purchase by offering a 30-day money-back guarantee. Even after the guarantee expires, you have the option to cancel the service hassle-free anytime you want.
  • Customized response plans: LifeFone allows you to customize your emergency care instructions so the monitoring center can reach out to your loved ones in non-emergency situations.

Product Features

LifeFone’s 5 medical alert systems naturally come with a vast number of unique, noteworthy features. But they also share some things. 

For example, nearly all systems come with optional fall detection. This does cost extra, but it can give you and your loved ones just that little bit more peace of mind. All mobile devices work throughout the USA on the Verizon or AT&T 4G networks.

All LifeFone systems enable you to create a personalized emergency care plan. Basically, this lists important information about you and any medical conditions you have, making it easier for first responders to help you if issues do arise. 

There’s also a 30-day money-back guarantee, so you can request a refund if you’re not happy at any time during your first month. What’s more, LifeFone offers a 100% full replacement warranty for the lifetime of your hardware.

LifeFone's newest addition to its lineup of medical alert systems is the VIPx, which fits in the palm of your hand and is one of the smallest and most lightweight devices on the market.

The VIPx is water-resistant, sports a battery life of up to 16 days on a full charge, and works nationwide using Lifefone’s AT&T or Verizon service.

Paired with LifeFone's optional Caregiver Mobile App, loved ones or caregivers can easily pinpoint the wearer's whereabouts, receive notifications directly to their mobile device when an alert is activated, and even find the VIPx unit should it ever get lost.

Bottom Line

Medical alert systems—also called personal emergency response systems—are a valuable tool for older adults living at home. LifeFone consistently ranks high for customer service, plan options, user-friendly technology, and response time. That said, the price point for LifeFone is a bit higher than other brands, so if you’re looking for a budget-friendly device, make sure to do some comparison shopping.

However, if you need a system for two people, LifeFone is worth considering since they offer free spousal coverage with their basic service. This can make the monthly monitoring fees comparable to lower-priced companies. And if you’re looking for health and safety features like medication reminders, activity assurance, location tracking, caregiver apps, or daily check-ins, LifeFone is for you.